1. Information We Collect

We collect only the information that helps us offer meaningful, personalised spiritual services. This may include:

• Basic contact details such as your name, email address, phone number, and location.
• Booking-related details such as preferred service type, date/time, and communication preferences.
• Astrology / numerology details if voluntarily shared, such as date of birth, time of birth, place of birth, name, numbers, etc.
• Session notes or reflections that arise during consultations, when noted for follow-up support.
• Technical information such as IP address, browser type, device type, and basic analytics data when you visit our website.

Sensitive data is always shared by you voluntarily. You can choose how much you are comfortable revealing.

2. How We Use Your Information

We use your information only for genuine, service-related purposes, including:

• To schedule, confirm, and conduct your sessions or consultations.
• To provide personalised guidance, reports, and follow-up recommendations.
• To respond to your questions, feedback, or support requests.
• To send relevant updates about your bookings, reminders, or important service changes.
• To improve our website, services, and user experience based on aggregated behaviour.
• To comply with applicable legal obligations, if any.

We do not use your personal data to manipulate, scare, or pressure you into decisions. All guidance is offered with responsibility and respect for your free will.

3. Cookies & Tracking

Our website may use cookies or similar technologies to:

• Remember your basic preferences (such as language or device type).
• Understand how visitors use our website so we can improve layout and content.

You can control or disable cookies from your browser settings. However, some parts of the site may not function as smoothly without them.

4. Sharing of Information

We respect your privacy and do not sell or rent your personal information. We may share your data only:

• With trusted service providers (like payment gateways, scheduling tools, or email/WhatsApp platforms) strictly to complete your bookings and communication.
• When required by law, regulation, legal process, or governmental request.
• To protect our rights, safety, or the safety of others, if reasonably necessary.

Any third party we work with is expected to maintain privacy and security standards in line with this policy.

5. Data Security & Retention

We use reasonable technical and organisational measures to safeguard your personal information from unauthorised access, misuse or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your information only for as long as needed:

• To fulfil the purposes outlined in this policy.
• To comply with legal, accounting, or reporting requirements.
• Or until you request deletion, where applicable and feasible.

6. Your Choices & Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your information, where legally permitted.
• Opt out of non-essential communications and updates.

To exercise any of these rights, you can contact us using the details below. We may need to verify your identity before fulfilling certain requests.

7. Contacting Us About Privacy

If you have any questions, doubts, or requests regarding this Privacy Policy or your data, you can reach us at:

Email: support@youraurasutra.com
Phone: +91 92383 59215
Subject Line: “Privacy Query – Your Aura Sutra”

We aim to respond to genuine privacy-related requests within a reasonable timeframe.